Shipping Policy

Effective Date: May 20, 2026
Last Updated: May 20, 2026

1. Introduction

At Everfield Living ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.everfieldliving.com.

2. Shipping Destinations

Countries We Ship To

• United States

Future Expansion

We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States)

• Standard Shipping: Free shipping on all orders

4. Order Processing Time

Handling Time

Orders are processed within 1–2 business days. Orders are fulfilled Monday through Friday, excluding holidays.

Order Cut-Off Time

The order cut-off time is 5:00 PM EST. Orders placed before this time will begin processing the same business day.

Weekend and Holiday Orders

Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping

• Transit Time: 3–5 business days

• Shipping Days: Monday through Friday

• Total Estimated Delivery Time: 4–7 business days

Notes

Delivery times are estimates and may vary due to circumstances beyond our control, including weather events, carrier delays, high shipping volumes, or other unforeseen circumstances.

6. Shipping Methods and Carriers

Reliable Carriers

We partner with reputable shipping carriers to ensure your package arrives safely and efficiently.

Domestic Carriers

• USPS

• UPS

• FedEx

LTL Freight Carriers (Large Items)

• FedEx Freight

• Old Dominion

• XPO Logistics

• Estes Express (when applicable)

Shipment Tracking

All orders include tracking information, which will be sent via email once your order has shipped.

Insurance

Shipments may be insured against loss or damage depending on the carrier and product. If you encounter any shipping issues, please contact us promptly.

7. Order Tracking

Tracking Information

After your order has shipped, you will receive an email containing:

• Tracking Number

• Carrier Name

• Tracking Link

How to Track Your Order

You may track your shipment using the tracking link provided in your shipping confirmation email or directly through the carrier's website.

Assistance

If you need assistance tracking your order, please contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery

If your package is delayed beyond the estimated delivery window of 4–7 business days, please contact us at support@everfieldliving.com or 815-552-1302.

Lost Packages

If your tracking information indicates your package was delivered but you have not received it:

• Verify the shipping address provided during checkout.

• Check with household members, neighbors, or building management.

• Contact the shipping carrier directly.

• Contact us for additional assistance.

8.2 Damaged Packages

Reporting Damage

If your package arrives damaged:

• Take photographs of the packaging and damaged item(s).

• Contact us within 7 days of delivery at support@everfieldliving.com.

• Include your order number and photos of the damage.

Resolution

Damaged items may be eligible for a replacement or refund after review. If the damage is determined to have occurred during transit, return shipping costs may be covered by us.

9. Missing Items

Reporting Missing Items

If items are missing from your order:

• Contact us within 7 days of delivery.

• Provide your order number and details regarding the missing item(s).

Resolution

We will investigate the issue and, if confirmed, ship the missing item(s) or provide an appropriate refund.

10. Return and Refund Policy

Returns

Returns are accepted within 30 days of delivery for eligible products. We accept returns for both defective and non-defective products.

Conditions for Returns

Non-Defective Returns (Change of Mind)

Items must:

• Be unused

• Be undamaged

• Be in original packaging

• Have all original tags and accessories included

Defective or Damaged Products

Defective or damaged products may be returned regardless of condition.

Return Method and Fees

• Returns must be sent by mail.

• Customers are responsible for obtaining and paying for return shipping labels unless otherwise required by law or approved by us.

• A 20% restocking fee applies to approved change-of-mind returns.

• No restocking fee applies to defective, damaged, or incorrectly shipped items.

Refunds

• Refunds are issued to the original payment method.

• Approved refunds are processed within 5–7 business days after the returned item has been received and inspected.

More Information

Please refer to our Return and Refund Policy for complete return details.

11. Incorrect Address

Address Accuracy

Customers are responsible for ensuring all shipping information is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages

If a package is returned to us due to an incorrect or incomplete address:

• We will contact you regarding reshipment options.

• Additional shipping charges may apply.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Everfield Living

Customer Service Email: support@everfieldliving.com
Customer Service Phone: 815-552-1302

Business Address:
1028 S Butternut Circle
Frankfort, Illinois 60423
United States

Customer Service Hours: Monday through Friday, 9:00 AM – 5:00 PM EST

Response Time: Within 24–48 business hours.