Firegear New Oak - Concrete Twig Sets

You can typically expect your items to arrive within 4–7 business days, depending on your location and product availability.

Effective Date: September 11, 2026 Last Updated: September 11, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Everfield Living website located at everfieldliving.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@everfieldliving.com Phone: 815-552-1302

Address: Everfield Living 1028 S Butternut Circle Frankfort, IL 60423 United States

Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States may return eligible products within 30 days of receipt, subject to the conditions outlined below. We accept returns for both defective and non-defective products.

3.1 Conditions for Return

Non-Defective Returns (Change of Mind)

The product must:

• Be unused and undamaged
• Be in the same condition in which it was received
• Be returned in its original packaging
• Include all labels, tags, accessories, manuals, and included items

Defective or Damaged Returns

Items may be returned regardless of condition if they arrive defective or damaged. Please provide photographs or videos documenting the issue.

Proof of Purchase

A valid receipt, order confirmation, or proof of purchase is required for all returns.

4. Return Process

4.1 Initiating a Return

To initiate a return:

1. Contact Customer Service within 30 days of receiving your order.
2. Email support@everfieldliving.com or call 815-552-1302.
3. Provide your order number and reason for the return.

Please note that approved change-of-mind returns are subject to a 20% restocking fee, which will be deducted from your refund.

Return Authorization

After reviewing your request, we will provide return instructions and, if necessary, a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

Package the Item Safely

• Securely pack the item in its original packaging.
• Include all accessories, manuals, and promotional items received with the order.

Include Documentation

Include any requested return authorization documents and supporting evidence.

Return Label

Customers are responsible for obtaining, printing, and paying for return shipping labels unless otherwise approved by Everfield Living.

4.3 Shipping the Return

Method

Returns must be sent by mail using a reputable carrier such as USPS, UPS, or FedEx.

We strongly recommend using a trackable shipping method.

Return Window

Returned merchandise should be shipped within 7 days of receiving return authorization.

5. Return Shipping Costs and Fees

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to:

• A defective product
• Shipping damage
• An incorrect item sent by Everfield Living

Restocking Fees

• Change-of-mind returns: 20% restocking fee
• Defective, damaged, or incorrect items: No restocking fee

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind (Non-Defective Products)

Eligibility

Items must:

• Be unused
• Be undamaged
• Be in original packaging
• Be returned within 30 days of delivery

Refund

Approved refunds will be issued to the original payment method minus:

• A 20% restocking fee
• Any applicable return shipping costs

6.2 Defective or Damaged Goods

Notification

Please notify us within 7 days of delivery if your item arrives damaged.

Documentation

Photos or videos may be required to verify the claim.

Resolution

Depending on the circumstances, we may provide:

• A replacement item
• Replacement parts
• A full refund

No restocking fees apply, and Everfield Living covers applicable return shipping costs.

6.3 Incorrect Product Received

Notification

Please contact us as soon as possible after delivery.

Resolution

We will arrange for the return of the incorrect item and provide a replacement or refund at no additional cost to you.

6.4 Product Never Arrived

Notification

Contact us if your product has not arrived within the expected delivery timeframe of 4-7 business days stated in our Shipping Policy.

Resolution

We will investigate with the shipping carrier. If the package is confirmed lost, we may issue a replacement or full refund.

6.5 Order Cancellation

Before Shipment

Orders may be canceled for a full refund within 24 hours of placement, provided they have not already entered processing or shipment.

After Shipment

If an order has already shipped, it cannot be canceled. Once received, it may be returned according to this Return & Refund Policy. Change-of-mind returns remain subject to the 20% restocking fee.

7. Refunds

7.1 Refund Conditions

Approval

Refunds are issued after the returned item has been received and inspected.

Notification

We will notify you by email regarding the approval or denial of your refund request.

Condition

Returned products must meet the eligibility requirements described in Section 3.

7.2 Refund Processing

Method

Approved refunds will be issued to the original payment method.

Processing Time

Refunds are processed within 5–7 business days after the returned item has been received and inspected. Additional time may be required by your financial institution.

7.3 Partial Refunds

Partial refunds may be granted for:

• Items returned in a condition different from how they were received
• Items missing components not caused by our error
• Returns received outside the authorized return period

8. Exchanges

Eligibility

We accept exchanges for:

• Defective products
• Damaged products
• Incorrectly shipped products

Product exchanges for preference-based reasons (such as color, style, or size) may be approved on a case-by-case basis depending on product availability.

Process

To request an exchange, contact support@everfieldliving.com.

9. Timelines

Return Window

Return requests must be submitted within 30 days of delivery.

Refund Processing Time

Approved refunds are processed within 5–7 business days after inspection of the returned product.

10. Legal Rights

This Return and Refund Policy does not affect any rights you may have under applicable federal, state, or local laws.

11. Questions and Support

For additional information, please contact:

Everfield Living

Email: support@everfieldliving.com Phone: 815-552-1302

Business Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

Address: 1028 S Butternut Circle Frankfort, IL 60423 United States

Website: everfieldliving.com

By making a purchase from Everfield Living, you acknowledge and agree to this Return & Refund Policy.