FAQ Page

Where do you ship?

We currently ship to the contiguous United States. We're continually working to expand our shipping destinations.

Is shipping really free?

Yes. Standard shipping is free on all orders shipped within the contiguous United States.

How long does shipping take?

Orders are processed within 1-2 business days. Transit typically takes 3-5 business days, for a total estimated delivery time of 4-7 business days. See our Shipping Policy for full details.

Can I return a product if I change my mind?

Yes. You have 30 days from delivery to return an item. The item must be unused, undamaged, and in original packaging with all tags and accessories included. Return shipping is the customer's responsibility, and a 20% restocking fee applies. See our full Return and Refund Policy.

What if my item arrives defective or damaged?

Contact us within 7 days of delivery with photos of the damage. Everfield Living covers return shipping and there's no restocking fee — you'll get a replacement or a full refund.

Can I cancel my order?

Yes, for a full refund, within 24 hours of placing your order, provided it hasn't already entered processing or shipment. Contact us as soon as possible. Once an order has shipped, follow the standard return process instead.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and Diners Club, along with Apple Pay, Google Pay, Shop Pay, and PayPal. See our Payment Options page for details.

Do your products come with a warranty?

Yes, every product is covered by the manufacturer's warranty. Coverage varies by product — see our Warranty Policy page for details.

Who do I contact for support?

Email us at support@everfieldliving.com or call 815-552-1302. We're available Monday to Friday, 9:00 AM to 5:00 PM EST, and we typically respond within 24-48 hours.